Retail Orders.
Retail customers may purchase any of our merchandise at any of the numerous stores that carry our titles. We hope you understand that we don’t want to be put into the awkward position of compete for your business with any of our merchants or distributors.
Wholesale Orders.
If this is your first order with Mystic Ways Books, payment must be made at the time of the purchase. Please fill out the merchant in this catalog and send it with your first order.
Terms.
Pre-payment is required.
Shipping.
We offer the several shipping methods, including USPS, Media Mail, and UPS. The system will show you the shipping methods that apply to your order and to your location during the checkout process.
Backorders.
You may choose as a default to backorder any item that is out of stock or you may choose ‘fill or kill’ which means nothing will be backordered. We will hold backorders until you cancel them or you may ask us to have them cancel automatically after however many days you wish. In most cases, backordered books become are on backorder only for a week or two.
Returns.
No prior authorization is required on returns; however for your convenience we offer a return authorization option in your customer portal. We offer full credit on returns up to 5% of your previous 12 months billing. Returns in excess of 5% are credited with a restock fee equal to 30% of the price you paid for the item. Please address all return cartons to the address on the right. The following conditions apply to all returns:
- All returns are for credit only including for those paying by credit card.
- All returns must arrive freight paid.
- Returns due to our error do not count against your return allowance.
- All items must have been purchased from Mystic Ways Books within the last 18 months.
- Items must be received in saleable condition. All price stickers must be removed. Those not deemed saleable in our sole discretion will be returned to you at your expense. Please note that packing in newspaper results in permanent damage to books.
- All returns must include a packing slip in each box giving your store name, account number, and address. Please list the quantity of each item and reason for the return.
Short Shipments.
If the discrepancy is less than $15.00 wholesale, please make the adjustment on the remittance copy of your invoice and send in that copy with your payment. If more than $15.00, please notify us immediately. Damages not caused by carrier must be reported to us by phone or fax within 10 days. Shortages reported after thirty (30) days from the invoice day on which they occurred will not be credited.
Damage by Carrier.
If the shipping carton shows signs of mishandling, please notify the carrier immediately. KEEP THE SHIPPING CARTON for agents of the carrier to inspect. Carriers do not honor damage claims without the carton.
Damage due to Faulty Packing.
Please call us for instructions.
- 214-303-9909
- Fax: 866-531-5889
